Courtesy of Xbox
Microsoft’s multiplayer gaming and digital media network, Xbox Live, faced technical glitches on Tuesday as thousands of users complained of problems accessing it.
According to monitoring site DownDetector, user-reported problems with Xbox Live began to spike at 2:15 p.m. ET on Tuesday. As of 2:25 p.m. ET, more than 23,000 outage reports had been logged on the site, more than three-quarters of which indicated they were having problems logging in. Some Xbox Live users reported seeing error messages that said the service was undergoing “scheduled maintenance.”
Other Microsoft-powered services, including Minecraft and the Microsoft Store, also had high levels of user error reports on DownDetector.
Official Xbox Support Account on Xbox Posted At 2:55pm ET, a “We’ve learned that some users have been disconnected from Xbox Live. We’re investigating!” message directed users Xbox Status Page — which was eventually updated to say that a major outage was reported with the “Account and Profile” service at 2:07 a.m. ET. “You may not be able to sign in to your Xbox profile, get disconnected while signing in, or have other related issues,” the message on the Xbox status page said. “Features that require sign-in, such as most games, apps, and social activities, will not be available.”
Microsoft requires users to have an Xbox Live account (which can be set up for free) to play online games and other experiences on Xbox consoles, Windows PCs, and Xbox mobile apps.
Xbox Live users took to social media to complain about the technical issues:
@XboxSupport Any reason why this is happening? It’s been 20 minutes and I’m still unable to log in. I logged in fine this morning. Also I’m unable to register the outage on the Microsoft website 🤬 pic.twitter.com/A0XuNaP6N6
@XboxSupport Is there a problem with Xbox Live right now? I have reset my XSX several times and I keep getting this error. pic.twitter.com/GZGZeVxI5n
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